In the early 1970s, Massigmo Vignelli re-designed the NYC Subway maps, making them beautiful abstractions of streamlined simplicity. The idea was based on a notion that the existing maps were too complicated to read, and that riders wanted simplicity.
Unfortunately, the Vignelli maps were pretty quickly scrapped because they were so divorced from user reality (the [...]

In 2001, I was hired as the Webmaster for the University of Mary Washington. I worked in that position, and later as Director of Web Communications until January of 2007. During that time, I learned a ton about what university web sites are, what they shouldn’t be, what they try to be, and how they [...]